About Us
Mission Statement and core values
Our mission is to improve the health and wellbeing of patients through the provision of high quality, readily accessible, General Practice services and to provide support to our Partners within the community.
Our Core Values
Patients: Putting patients at the heart of everything we do.
Quality: Providing the highest standard of care and treatment.
Integrity: Operating within an ethical framework through openness and transparency. Being accountable for our actions.
Compassionate: Being compassionate about enhancing caring for our patients.
Working as a team: Valuing the contribution of every team member and building a mutually supportive environment.
Learning and improving: Adapting to change, building on achievements and developing our services.
Zero Tolerance
The Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way.
The Practice supports the government's 'Zero Tolerance' campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time. The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.
However, aggressive behaviour, be it violent or abusive, will not be tolerated and may result in you being removed from the Practice list.