DEESIDE MEDICAL CENTRE - COMPLAINTS PROCEDURE

 If you have any complaints or concerns about the service that you have received from the doctors or staff working for this practice, please let us know.  

Our complaints procedure is designed to make sure that we settle any complaints as quickly as possible.

We shall acknowledge your complaint within 5 working days and aim to have looked into your complaint within 30 working days of the date when you raised it with us.  We shall then be in a 
position to offer you an explanation, or a meeting with the people involved. 

All complaints will be responded to by the practice and not an the individual the complaint is relating too.

When we look into your complaint, we shall aim to:
•	find out what happened and what went wrong
•	make it possible for you to discuss the problem with those concerned, if you would like this
•	make sure you receive an apology, where appropriate
•	identify what we can do to make sure the problem doesn’t happen again.

At the end of the investigation your complaint will be discussed with you in detail, either in person or in writing.

If you are still not happy or need more help contact: Public Services Ombudsman (Wales)